karbu24 Privacy Policy

Data We Collect on karbu24

We collect data in several categories. Account data: when you register on karbu24, we collect your full name, email address, phone number, date of birth, and postal address. Identity and verification data: before you withdraw, we request a government-issued ID (national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or official mail). Payment data: we record the payment method you use to deposit (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), transaction amounts, and timestamps. We do not store full payment card or bank account numbers—payment processors handle that data.

Gameplay data: we log every bet you place, every hand you play at our live-dealer tables, every wager on Liga 1 or other markets, and every win or loss. Device and session data: we record your IP address, device type, operating system, browser version, and approximate location (country or region level). Support and communication data: if you contact our support team, we retain your messages, attachments, and our responses.

How We Use Your Data on karbu24

We use the data we collect for specific purposes. Account administration: we use your email, phone, and name to manage your karbu24 account, send notifications, and respond to support requests. Payment processing: we share your payment details with our processors to verify deposits and withdrawals. Identity verification: we verify your ID documents and address to comply with know-your-customer (KYC) regulations required by law. Fraud prevention: we analyse gameplay patterns, device data, and payment history to detect suspicious activity and money laundering. Legal compliance: we retain records to comply with anti-money-laundering, tax, and gaming regulations in supported jurisdictions.

We use your gameplay data to settle bets accurately and maintain audit trails. We do not use your data for marketing purposes unless you explicitly opt in via your account settings. We do not sell your data to third parties for any reason. If we share data with vendors (e.g., payment processors, hosting providers), we require them to maintain the same privacy and security standards we follow.

Third-Party Processors and Data Sharing

We work with third-party vendors to operate karbu24. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment networks) handle payment data. Our hosting providers store our databases. Our identity-verification vendor checks your ID documents. We share only the minimum data necessary with each vendor, and we require all vendors to sign data-protection agreements.

We may disclose your data if required by law—for example, if law-enforcement authorities in Jakarta, Surabaya, Bandung, Medan, or Semarang request account information. We comply with lawful government requests and respond within legally required timeframes. We do not share data with third parties for advertising or marketing without your explicit consent.

Data Retention on karbu24

We retain your account data for as long as your account is active. If you close your karbu24 account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations. Gameplay records and transaction logs are retained for at least five years for audit and dispute-resolution purposes. After the retention period expires, we delete personal data unless law requires longer retention.

Identity documents (ID scans) are deleted after successful verification unless we need to retain them for dispute investigation. Payment records are retained for five years to comply with tax and financial regulations. If you request data deletion before the retention period expires, we delete what we can but retain what law requires.

Cookies and Tracking on karbu24

We use cookies to maintain your login session, remember your preferences, and analyse how you use karbu24. Essential cookies are required for the platform to function—for example, a session cookie that keeps you logged in. Functional cookies remember your language preference and theme settings. Analytical cookies track gameplay patterns to detect fraud and improve our service.

You can disable cookies in your browser settings, but doing so may affect your ability to use karbu24. We do not use third-party tracking pixels or social-media tracking unless you explicitly share your session with those platforms. We do not track you across other websites.

International Data Transfer

Our servers are located in supported jurisdictions in Southeast Asia and may be located outside your country of residence. By opening a karbu24 account, you consent to your data being transferred to and processed in these jurisdictions. We apply the same security standards globally and comply with data-protection laws in all locations where we operate.

Data Security on karbu24

We encrypt all sensitive data in transit using TLS (Transport Layer Security). Your password is hashed, not stored in plain text. Payment information is encrypted and transmitted securely to our processors. We maintain firewalls, intrusion detection, and regular security audits. Access to data is restricted to authorised staff only, and all staff sign confidentiality agreements.

We cannot guarantee absolute security—no online system is completely secure. If you believe your karbu24 account has been compromised, contact our support team immediately. We will investigate and take corrective action if needed.

Contact and Rights on karbu24

To request access to your data, ask for corrections, or request deletion, contact our support team through your karbu24 account dashboard. We respond to data-access requests within 30 days. We respond to correction requests within 10 business days. We respond to deletion requests within 30 days (subject to legal retention requirements).

If you believe we are not complying with applicable data-protection law, you may lodge a complaint with the data-protection authority in your jurisdiction. Our support team provides guidance on how to do so. If you have privacy concerns, we welcome your feedback and will address it promptly.

Policy Changes and Updates

We may update this privacy policy as our practices evolve or as law requires. We notify you of material changes by email to the address on file in your karbu24 account. Continued use of karbu24 after notification constitutes acceptance of the updated policy. If you object to changes, you may close your account and request a withdrawal of funds.

This privacy policy is effective as of the date posted on the karbu24 website. We last updated it in alignment with data-protection regulations applicable in supported jurisdictions. For questions or concerns, contact our support team through your karbu24 account dashboard. We maintain multilingual support in Indonesian and English during standard business hours, with extended response windows during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi.